RETURN, EXCHANGE & REFUND POLICY

Eligible products purchased through www.ladouria.com may be returned or exchanged within 7 days from the date of delivery, subject to the conditions set out in this Policy.

Ladouria aims to make the return experience as convenient as reasonably possible. For eligible returns and exchanges covered by this Policy, Ladouria will bear the applicable return shipping cost.

This policy is intended to provide a voluntary customer-friendly return benefit in addition to any mandatory rights or remedies available to customers under applicable law.

A return or exchange request must generally be raised within 7 calendar days from the date on which the order is delivered.

The delivery date recorded by our logistics or delivery partner will generally be considered for determining the return period. Requests submitted after the applicable return period may not be accepted unless approved by Ladouria under exceptional circumstances.

A product may generally be returned if:

• The return request is raised within the applicable 7-day period;
• The product is unused and unworn;
• The product has not been washed, dry-cleaned, altered, repaired, or modified;
• The original product tags and brand labels remain attached;
• The product is in its original condition, free from stains, makeup, perfume, body odour, or marks;
• The original packaging is reasonably intact with all accessories/inserts included;
• The product passes our applicable atelier quality inspection.

We understand that sometimes a customer may simply decide that a product is not suitable after receiving it. Where a product is eligible under this Policy, Ladouria accepts change of mind returns subject to product condition and the 7-day window.

Fashion garments may sometimes not fit as expected. Eligible products may be exchanged for a different size or returned for a refund if the desired replacement size is out of stock.

Where an eligible product does not meet personal colour or styling preference, an exchange or return may be requested. Minor colour variations due to photography lighting or screen display settings do not constitute defects.

If you receive an incorrect item, please notify us immediately. Ladouria will arrange priority courier pickup, bear all return shipping costs, and dispatch the correct product or process a full refund.

If an item arrives damaged or materially defective, please contact our concierge promptly. Ladouria will arrange a replacement, repair, exchange, or 100% refund, including all shipping costs.

Returned items undergo quality checks to verify tags, absence of wear, intact fabric structure, and original condition before refunds or exchanges are finalized.

Eligible products may be exchanged within 7 days for a different size, colour, or alternative style variant subject to inventory availability.

If the replacement product has a higher value, the customer pays the difference. If the replacement is lower in value, the difference is promptly refunded or credited to store credit.

Reverse pickup is arranged directly from your delivery address. Please ensure the parcel is packed securely with original tags intact.

Customers should retain original protective packaging and pack garments carefully to avoid damage in transit.

Once your return is inspected and approved, refunds are credited directly to your original payment method (Cards, Net Banking, UPI, or Wallets) within standard bank processing timelines.

Customers may optionally choose instant Ladouria Store Credit for faster future purchases and exclusive private sale access.

For COD orders, refunds are securely processed via direct Bank Transfer (NEFT/IMPS) or UPI ID provided through official channels. Ladouria never asks for confidential OTPs or PINs.

Refund processing initiates immediately upon passing the atelier quality inspection, typically reflecting in your bank account within 3 to 7 business days.

For hygiene and custom-made reasons, personalized custom pieces, made-to-order couture, or items clearly marked 'Final Sale' may be non-returnable unless defective.

Promotional and seasonal sale items remain eligible for standard 7-day returns and exchanges unless expressly designated as Final Sale.

Gift recipients may exchange garments for another size/colour or receive store credit.

If you order multiple items, you may return individual eligible pieces while keeping the rest.

Refunds for partial returns from bundle or tiered discount promotions are adjusted based on the effective discount applied to the retained items.

Orders may be cancelled anytime before dispatch for a 100% immediate refund. Once dispatched, the regular 7-day return process applies upon delivery.

Dispatched orders can be accepted and returned via our standard hassle-free return pickup.

If an order cannot be delivered due to incorrect contact information or recipient unavailability, it is returned to origin and refunded or re-scheduled.

To initiate a return or exchange, simply contact our concierge via WhatsApp (+91 74879-78020), email (support@ladouria.com), or use the website concierge form with your Order ID.

For damaged or wrong item claims, providing photos or brief video snippets helps expedite immediate replacement dispatch.

All returns are inspected at our New Delhi atelier to ensure adherence to hygiene and craftsmanship standards prior to final refund disbursement.

To protect genuine customers, patterns of fraudulent activity, product swapping, or intentional damage may lead to restrictions on future orders.

Our client concierge is empowered to evaluate special circumstances on a case-by-case basis to ensure customer delight.

Customers are kindly requested to provide accurate contact info, preserve tags, and follow standard packing instructions during reverse pickups.

Ladouria will NEVER ask for banking passwords, OTPs, or card PINs. All legitimate communications originate only from official @ladouria.com or verified WhatsApp numbers.

This policy is updated periodically to improve customer convenience and maintain compliance with evolving e-commerce regulations.

This policy operates under the Consumer Protection Act, 2019 and Consumer Protection (E-Commerce) Rules, 2020. Statutory consumer rights are fully preserved.

For any questions regarding returns, exchanges, or refunds, our dedicated concierge is at your service:

• Website: www.ladouria.com
• WhatsApp Support: +91 74879-78020 (Mon – Sat | 10:00 AM – 7:00 PM IST)
• Customer Support: support@ladouria.com
• Sales & Privilege Queries: sale@ladouria.com