PRIVACY POLICY

Ladouria is a contemporary fashion brand offering fashion and lifestyle products through its online platform and other channels.

Our business may evolve over time as we introduce new product categories, services, technologies, customer experiences, sales channels, and markets.

Accordingly, this Privacy Policy has been designed to apply broadly to our current operations as well as reasonably foreseeable developments in our business.

Throughout this Privacy Policy, references to "Ladouria", "we", "us", and "our" refer to the Ladouria business and the relevant entity or person legally responsible for operating the applicable service. References to "you", "your", "customer", or "user" refer to any individual who accesses, browses, registers with, purchases from, or otherwise interacts with our website or services.

This Privacy Policy applies to personal information collected or processed through or in connection with:

• www.ladouria.com;
• Customer accounts;
• Online shopping and checkout;
• Product purchases and transactions;
• Payment and refund processes;
• Delivery and logistics;
• Returns, exchanges, and customer support;
• Contact forms and customer enquiries;
• Reviews, ratings, surveys, contests, and promotions;
• Email, SMS, WhatsApp, telephone, and other communications;
• Cookies and similar technologies;
• Marketing and advertising activities;
• Social-media interactions;
• Analytics and website-performance services; and
• Other digital or offline interactions with Ladouria where this Privacy Policy is expressly referenced.

This Privacy Policy may apply together with additional privacy notices, consent notices, cookie notices, or terms that may be provided for particular products, services, campaigns, or activities.

We aim to handle personal information responsibly, transparently, and in accordance with applicable privacy and data-protection requirements.

Our approach is based on the following principles:

• Collecting information that is reasonably necessary for legitimate and disclosed purposes;
• Using information for purposes communicated to you or otherwise permitted by applicable law;
• Taking reasonable measures to protect information against unauthorised access, misuse, loss, alteration, or disclosure;
• Providing appropriate choices and rights where required;
• Working with service providers that are appropriate for the relevant business purpose;
• Retaining information only for as long as reasonably necessary or legally required; and
• Reviewing our privacy practices as our business, technology, and legal obligations evolve.

The information we collect depends on how you interact with Ladouria. We may collect information directly from you, automatically from your device or browser, and in certain circumstances from third parties or service providers.

4.1 Personal and Contact Information

Full name, email address, mobile or telephone number, billing address, shipping or delivery address, contact preferences, account information, and other information you voluntarily provide.

4.2 Account Information

Account name, email address, mobile number, login credentials, account preferences, saved addresses, order history, and other information necessary to operate your account.

4.3 Order and Purchase Information

Products purchased, quantities, order value, order date, order number, delivery information, billing information, payment status, refund information, and return or exchange details.

4.4 Payment Information

Payment method, transaction reference, transaction status, billing details, payment confirmation, and refund details processed securely via regulated payment gateways. Ladouria does not collect or retain sensitive payment credentials such as card PINs or banking passwords.

4.5 Customer Communications

Questions, complaints, feedback, return/exchange requests, screenshots, or documents voluntarily provided during support interactions.

4.6 Reviews and Feedback

Reviews, ratings, feedback, testimonials, survey responses, and user-generated styling submissions.

When you access our website, certain information may be collected automatically through technologies such as cookies, server logs, pixels, tags, and analytics tools.

• IP address, browser type and version, device type, and operating system;
• Date and time of access, pages visited, products viewed, search queries, and links clicked;
• Referring URL, approximate geographic location, session duration, and performance metrics;
• Security and fraud-prevention telemetry.

We may receive information from verified partners including payment providers, delivery and logistics partners, fraud-prevention services, analytics providers, marketing platforms, and customer-support tools.

We collect information directly when you register, order, contact us, or leave reviews; automatically via cookies and browsing telemetry; and through authorized service providers in compliance with applicable law.

We use personal information for legitimate, disclosed, and permitted business purposes:

• 8.1 Providing & Managing Services: Operating the platform, order fulfillment, payment processing, dispatch, tracking, returns, and client concierge.
• 8.2 Improving Our Business: Enhancing UI/UX, product design, curation, analytics, and resolving technical issues.
• 8.3 Security & Fraud Prevention: Protecting user accounts, detecting unauthorized activity, and maintaining secure transactions.
• 8.4 Marketing & Advertising: Sharing lookbooks, new arrivals, seasonal promotions, and personalized recommendations with your consent.
• 8.5 Legal & Regulatory: Compliance with Indian taxation, accounting standards, consumer protection laws, and responding to statutory authorities.

Creating an account enables express checkout, order tracking, address book management, and priority styling support. Customers are responsible for safeguarding login credentials.

Order data is processed to verify purchases, dispatch shipments, process returns, handle exchanges, and issue refunds in accordance with our Return Policy.

All transactions are encrypted and processed by RBI-licensed payment gateways (UPI, Cards, Net Banking, COD). Ladouria does not store sensitive card PINs or CVV data.

Cookies maintain your cart items, remember login sessions, and optimize website speed. You may adjust browser cookie settings at any time, though essential cookies are required for shopping functionality.

We use performance measurement tools to evaluate traffic, conversion funnels, and browsing speed to consistently refine our digital atelier experience.

Where consent exists, we tailor product recommendations and measure digital advertising effectiveness to show you relevant couture offerings.

You may subscribe to or opt out of promotional emails, SMS, and WhatsApp alerts at any time via the unsubscribe links or by contacting us at contact@ladouria.com. Essential transaction notifications will still be delivered.

We share information only as necessary with trusted partners: payment gateways, logistics couriers, hosting providers, analytics services, customer support tools, fraud prevention vendors, professional advisers, and statutory authorities where required by law.

Shipping information (name, address, postal code, phone number, instructions) is securely transmitted to courier partners solely for order fulfillment and delivery tracking.

We implement robust technical, administrative, and physical safeguards (SSL/TLS encryption, restricted access, server firewalls) to safeguard your data against loss, misuse, or unauthorized alteration.

Personal data is retained only for as long as necessary to fulfill orders, provide support, maintain statutory tax/accounting records, or resolve legal claims, after which it is securely deleted or anonymized.

Under applicable law, you have the right to access your personal data, request correction of inaccuracies, request deletion of eligible data, and withdraw processing consent.

You may withdraw consent for optional processing at any time. Withdrawal does not affect lawful processing conducted prior to the withdrawal.

You may request deletion of your Ladouria account and associated profile data by writing to contact@ladouria.com, subject to mandatory statutory retention requirements.

Our site may contain links to third-party services. We encourage reviewing their independent privacy policies, as Ladouria is not responsible for external practices.

Interactions on Instagram (@ladouria) or other social channels are subject to the privacy terms of those respective platforms.

For global customers, data may be processed across international borders in compliance with applicable cross-border data transfer regulations.

Our services are intended for adult customers. We do not knowingly collect data from minors without parental or guardian consent.

We analyze transaction metrics to prevent fraudulent orders, protect consumer accounts, and maintain system integrity.

In the event of a merger, acquisition, or asset transfer, customer information may be transferred under strict confidentiality commitments.

We may disclose information where required by law, court order, or statutory government authority to protect legal rights and customer safety.

Customers are encouraged to keep their shipping and account details accurate to ensure seamless dispatch and communication.

We periodically update this policy to reflect operational, technological, or legal enhancements. Updates will be posted on this page with a revised date.

This policy adheres to Indian data protection and e-commerce legislation, including:

• Digital Personal Data Protection Act, 2023 (DPDP Act);
• Digital Personal Data Protection Rules, 2025;
• Consumer Protection Act, 2019;
• Consumer Protection (E-Commerce) Rules, 2020;
• Information Technology Act, 2000 and applicable amendments.

For questions or data access requests, please contact our team:

• Website: www.ladouria.com
• Email: support@ladouria.com (Please mention "Privacy Request" in the subject)

By accessing or using www.ladouria.com, you acknowledge that you have reviewed this Privacy Policy and agree to the responsible processing of your information in accordance with these standards.