TERMS OF USE

Ladouria is a contemporary fashion brand offering products through its online platform and other sales channels.

Our collections, products, services, website features, and business operations may evolve over time.

These Terms are intended to establish the general rules governing your use of our website and purchase of products from Ladouria.

Where a particular product, promotion, service, or activity has additional terms, those terms may apply in addition to these Terms.

You may use our website only where you are legally capable of entering into a binding agreement under applicable law.

If you are under the age at which you can legally enter into contracts in your jurisdiction, you should use the website only with the involvement and supervision of a parent or legal guardian where permitted by law.

By using the website, you represent that the information you provide is accurate and that you have the legal capacity to use our services.

By using the website, you agree to:

• Follow these Terms;
• Comply with applicable laws and regulations;
• Provide accurate information;
• Use the website for lawful purposes;
• Respect the rights of Ladouria and third parties; and
• Follow applicable product, payment, return, and other policies.

Your use of the website constitutes acceptance of these Terms to the extent permitted by applicable law.

Ladouria may update or modify these Terms from time to time to reflect changes in our:

• Products and services;
• Website functionality;
• Business operations;
• Technology;
• Legal or regulatory requirements;
• Policies; or
• Other applicable circumstances.

Updated Terms will be published on the website with a revised "Last Updated" date.

Where required by applicable law, we may provide additional notice regarding material changes.

Your continued use of the website after updated Terms become effective will be subject to the revised Terms, to the extent permitted by applicable law.

We aim to keep our website available and functional, but we do not guarantee that the website will always be:

• Available without interruption;
• Free from errors;
• Free from technical issues;
• Completely secure;
• Compatible with every device or browser; or
• Free from viruses or other harmful components.

Website availability may be affected by maintenance, technical issues, service-provider failures, internet connectivity, security incidents, or circumstances beyond our reasonable control.

We may modify, suspend, restrict, or discontinue any part of the website or its functionality where reasonably necessary, subject to applicable law.

Certain website features may require you to create an account.

When creating an account, you agree to provide information that is accurate, complete, and current.

You are responsible for:

• Maintaining accurate account information;
• Keeping your login credentials confidential;
• Taking reasonable steps to protect your account;
• Not sharing your password or authentication credentials; and
• Informing us promptly if you suspect unauthorised access.

You are responsible for activities carried out through your account to the extent permitted by applicable law.

Ladouria may suspend or restrict an account where reasonably necessary for security, fraud prevention, misuse, violation of these Terms, or other legitimate purposes.

We make reasonable efforts to present product information accurately.

Product information may include: Product name, description, images, colour, size, fabric or material information, measurements, availability, price, promotional information, and other relevant specifications.

We endeavour to ensure that product information is accurate and current. However, minor differences may occur due to:

• Screen and device settings;
• Lighting conditions;
• Photography;
• Manufacturing processes;
• Fabric characteristics;
• Dye variations;
• Display technology; or other factors.

Such minor variations do not necessarily constitute a product defect. Where a product contains specific characteristics, variations, or care requirements, the relevant product information should be reviewed before purchase.

Product images are provided to help customers understand the appearance and characteristics of products.

Actual colours may vary slightly depending on device displays, screen brightness, lighting, photography conditions, and individual display settings.

Images may also include styling, accessories, backgrounds, or other visual elements that are not included with the purchased product unless specifically stated.

Customers should review the product description and specifications for the actual items included with an order.

All products are subject to availability. A product appearing on the website does not necessarily guarantee that it will remain available until checkout or order fulfilment.

Inventory may change due to customer purchases, inventory updates, stock discrepancies, product quality checks, supplier or production issues, technical errors, or other operational circumstances.

If an ordered product becomes unavailable after an order is placed, we may contact you and provide an appropriate resolution, which may include cancellation and refund of the unavailable product.

We aim to display accurate prices on our website. Product prices may change from time to time due to pricing updates, promotions, discounts, taxes, product changes, market conditions, or other business considerations.

The applicable price payable for an order will generally be the price displayed at the time the order is successfully placed, subject to correction of obvious pricing errors and applicable law.

Where a material pricing error has occurred and an order has not yet been fulfilled, Ladouria may contact the customer regarding the error and provide an appropriate resolution.

Applicable taxes and legally required charges may be included in or added to the displayed price depending on the applicable pricing structure.

Where applicable, shipping, handling, convenience, or other charges will be disclosed before completion of the purchase.

The final amount payable should be reviewed before placing an order.

When you place an order through our website, you are making a request to purchase the selected products at the applicable price and on the applicable terms.

After placing an order, you may receive an order acknowledgement or confirmation. An order confirmation does not necessarily guarantee that the order will be fulfilled in every circumstance.

We may cancel or decline an order where reasonably necessary due to circumstances including: product unavailability, pricing or technical errors, suspected fraud, incorrect product information, payment issues, delivery limitations, violation of these Terms, duplicate or accidental orders, or other legitimate operational or legal reasons.

If we cancel an eligible prepaid order, we will initiate the applicable refund in accordance with our Refund Policy and applicable law.

We may, where reasonably necessary, limit the quantity of products that can be purchased by a customer, household, account, address, payment method, or other relevant identifier.

Such limitations may be applied for reasons including inventory management, promotional restrictions, fair availability of products, fraud prevention, resale prevention, or other legitimate business purposes.

Where a limitation applies, we may notify the customer where reasonably appropriate.

Payments may be made through the payment methods displayed at checkout, including Credit cards, Debit cards, UPI, Net banking, Digital wallets, Cash on Delivery, or other payment methods introduced from time to time.

Payment processing may be handled by third-party payment service providers. Customers agree to provide accurate payment and billing information and to use payment methods that they are authorised to use.

Ladouria may delay, cancel, or restrict an order where a payment is unsuccessful, disputed, suspected to be fraudulent, or otherwise cannot be verified.

Cash on Delivery ("COD") may be offered for eligible products, locations, customers, and order values.

Availability of COD may depend on delivery location, product category, order value, customer history, logistics availability, fraud-prevention measures, and other operational considerations.

Ladouria may restrict or discontinue COD availability where reasonably necessary. Repeated refusal of COD orders, failed deliveries, suspected misuse, or other unusual activity may result in reasonable restrictions, subject to applicable law.

Ladouria may use third-party logistics and courier providers to deliver products.

Estimated delivery dates or timelines displayed on the website are generally estimates and may vary due to location, weather, logistics conditions, public holidays, operational delays, incorrect or incomplete addresses, customer availability, force majeure events, or other circumstances beyond our reasonable control.

We will take reasonable steps to facilitate delivery but cannot guarantee a specific delivery time unless expressly stated.

Customers are responsible for providing accurate and complete delivery information (Name, Address, PIN/postal code, Mobile number, Email address, and delivery instructions where applicable).

If incorrect or incomplete information causes a delivery failure, additional delivery attempt, delay, or Return to Origin, the applicable resolution may depend on the circumstances.

Returns, exchanges, cancellations, and refunds are governed by our separate Return, Exchange & Refund Policy. That Policy forms part of these Terms.

Customers should review the Return, Exchange & Refund Policy before completing a purchase.

Nothing in these Terms is intended to exclude or restrict any mandatory consumer rights or remedies available under applicable law.

Where cancellation is available, customers may request cancellation through the applicable mechanism provided by Ladouria.

Cancellation may not be possible after an order has entered certain stages of processing, packing, dispatch, or delivery.

Where an eligible prepaid order is successfully cancelled, the applicable refund will generally be processed in accordance with our Refund Policy.

Ladouria may offer promotional discounts, coupon codes, seasonal offers, bank offers, bundle offers, loyalty benefits, free-shipping offers, limited-time promotions, and other promotional campaigns.

Each promotion may have additional terms and conditions. Promotional offers may be limited by time, quantity, specific products, specific customers, minimum purchase requirements, or single-use limits. Unless expressly stated otherwise, promotions cannot be combined.

If Ladouria introduces gift cards, vouchers, wallet balances, store credit, loyalty benefits, or similar products, their use may be subject to additional terms communicated at the time of issuance.

Such benefits may have validity periods, usage restrictions, product restrictions, transfer restrictions, or refund limitations.

All content available on the Ladouria website, including brand name, logo, trademarks, product photographs, product descriptions, graphics, designs, website layout, typography, videos, illustrations, written content, marketing materials, software, and website functionality, is owned by or licensed to Ladouria and protected by applicable intellectual-property laws.

Except as expressly permitted, you may not copy, reproduce, modify, distribute, republish, sell, license, create derivative works from, or commercially exploit our intellectual property without appropriate authorisation.

Subject to these Terms, Ladouria grants you a limited, non-exclusive, non-transferable, revocable permission to access and use our website for personal and lawful purposes.

This permission does not transfer ownership of any website content or intellectual property to you.

You agree not to use our website to violate applicable law, commit fraud, attempt unauthorised access, interfere with security, introduce malicious software, scrape data without permission, reverse engineer, impersonate others, submit false information, abuse promotional offers, manipulate reviews, or disrupt operations.

We may take reasonable measures to investigate and prevent prohibited activity.

Where Ladouria permits customers to submit reviews, ratings, feedback, or content, you must ensure content is lawful, truthful, and non-infringing.

By submitting content, you grant Ladouria a non-exclusive, worldwide, royalty-free license to use, adapt, display, and publish that content for operating and promoting our services.

Customers are responsible for ensuring all account, contact, shipping, billing, and return information is accurate and current. Inaccurate information may result in delays or failed delivery.

Our website integrates with third-party payment gateways, logistics couriers, and analytics services with their own independent terms and privacy policies.

Links to third-party sites are provided for convenience. Ladouria does not control or endorse third-party content, availability, or privacy practices.

Your use of our website is governed by our Privacy Policy, which forms part of these Terms. Please review our Privacy Policy to understand our data practices.

You agree not to compromise site security, introduce malware, or conduct denial-of-service attacks. We investigate security breaches and cooperate with law enforcement.

To the maximum extent permitted by law, the website is provided on an "as available" basis without warranties of uninterrupted service or absolute error-free operation.

To the extent permitted by law, Ladouria will not be liable for indirect, incidental, or consequential losses, subject always to mandatory consumer protection laws.

Ladouria is not liable for failures or delays caused by events beyond reasonable control (natural disasters, pandemics, government actions, transport strikes, or internet outages).

We may suspend or restrict website access for violations of Terms, fraud, security risks, or legal requirements.

You may be responsible for claims resulting from unlawful misuse of the website or breach of these Terms.

Nothing in these Terms removes mandatory consumer protections or statutory remedies under Indian law. The Consumer Protection (E-Commerce) Rules, 2020 apply.

By using our services, you consent to receiving electronic transaction notifications (orders, tracking, receipts, and service updates).

Notices may be provided via website banners, email, SMS, or WhatsApp in accordance with applicable legal requirements.

Ladouria may assign its rights and obligations in connection with corporate restructuring or business transfer.

If any clause is deemed unenforceable, the remaining provisions will continue in full force and effect.

Failure to enforce a provision immediately does not waive our right to enforce it in the future.

These Terms, along with the Privacy Policy and Return Policy, constitute the entire agreement between you and Ladouria.

These Terms are governed by and construed in accordance with the laws of India, subject to mandatory consumer protection rights.

Subject to mandatory consumer forum jurisdictions, competent courts in India have jurisdiction over disputes arising hereunder.

If you have any questions regarding these Terms of Use, please contact us:

• Website: www.ladouria.com
• Email: support@ladouria.com

By accessing or using www.ladouria.com, you acknowledge that you have read and understood these Terms of Use and agree to comply with them, subject always to any mandatory rights and protections available to you under applicable law.